Shipping policy

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  <h1 style="font-size: 2em; color: #b76e79; text-align: left; margin-bottom: 0.5em;">
    Shipping Policy
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    Symphony of Leaves Tea Co.<br>
    Last Updated: [Insert Date]
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  <p>
    At <strong>Symphony of Leaves Tea Co.</strong>, we take great care in preparing and shipping your teas, botanicals, gift sets, and accessories so they arrive as beautifully as they were crafted.
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  <h2 style="font-size: 1.4em; color: #b76e79; margin-top: 1.5em;">1. Order Processing Times</h2>
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    Orders are typically processed within <strong>2–4 business days</strong>. During holidays, special events, or high-volume periods, processing times may be slightly longer. Orders placed on weekends or holidays will begin processing on the next business day.
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  <h2 style="font-size: 1.4em; color: #b76e79; margin-top: 1.5em;">2. Shipping Methods & Delivery Estimates</h2>
  <p>
    At checkout, you may select from the available shipping options. Delivery times are estimates provided by the carrier and may vary depending on your location, weather, and seasonal volume.
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  <p>
    We currently ship within the United States. For inquiries about international shipping or special shipping arrangements, please contact us at <strong>[insert email]</strong>.
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  <h2 style="font-size: 1.4em; color: #b76e79; margin-top: 1.5em;">3. Shipping Confirmation & Tracking</h2>
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    Once your order has shipped, you will receive a shipping confirmation email that includes tracking information, when available. Please allow time for tracking updates to appear in the carrier’s system.
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  <h2 style="font-size: 1.4em; color: #b76e79; margin-top: 1.5em;">4. Incorrect or Incomplete Addresses</h2>
  <p>
    Please review your shipping address carefully before completing your order. We are not responsible for:
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  <ul style="padding-left: 1.2em;">
    <li>Delays caused by incorrect or incomplete shipping information</li>
    <li>Packages returned to us due to address issues</li>
    <li>Additional shipping charges required to reship an order</li>
  </ul>

  <h2 style="font-size: 1.4em; color: #b76e79; margin-top: 1.5em;">5. Lost or Stolen Packages</h2>
  <p>
    Once a package is marked as “Delivered” by the carrier, ownership passes to the recipient and Symphony of Leaves Tea Co. is not responsible for lost, stolen, or missing packages. If you believe your package is lost or stolen, please contact the carrier directly to file a claim.
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  <h2 style="font-size: 1.4em; color: #b76e79; margin-top: 1.5em;">6. Damaged Orders</h2>
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    If your order arrives damaged, we want to make it right. Please contact us within <strong>7 days</strong> of delivery and include:
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  <ul style="padding-left: 1.2em;">
    <li>Your order number</li>
    <li>Photos of the packaging and damaged items</li>
    <li>A brief description of the issue</li>
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  <p>
    Email: <strong>[insert email]</strong>
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  <h2 style="font-size: 1.4em; color: #b76e79; margin-top: 1.5em;">7. Order Changes & Cancellations</h2>
  <p>
    Once an order has been placed, we may not be able to modify or cancel it, especially if it is already in processing or has shipped. Please contact us as soon as possible at <strong>[insert email]</strong>, and we will do our best to assist.
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